Troubleshooting CinemaKit

Recording doesn't start on iPhone

On some iPhones the image processor occasionally refuses to start a RAW recording. The limitation sits on the hardware and system side, not in your settings, and a fix is being worked on.

• Close CinemaKit and open it again.
• Switch to another lens and back.

A camera or lens is missing

Phone makers decide which cameras third-party apps may use. Many Android phones keep the ultrawide, telephoto or macro lens for their own camera app. CinemaKit shows only the cameras your phone makes available, and a locked lens can't be unlocked from inside an app.

Dropped frames or a recording that stops

• If you record to external storage, check that it is fast enough for the mode. RAW needs a sustained high write speed.
• Try a crop mode, Oversample or a lower bit depth to reduce the data rate.
• Make sure there is enough free space on the phone or drive.

Something else looks wrong

Wrong colors, a missing mode or unstable recording can be specific to one phone model. Email support@cinemakit.app with your phone model and a short description. Reports like these are the main way device-specific problems get found and fixed.